We’ve made it easier to manage your home online.
The portal gives you a straightforward way to get things done without needing to call us. You can keep track of what’s happening, see updates in one place and manage things in your own time. You can still get in touch with us in the usual ways. The portal just gives you another option.
Getting started
Getting set up is quick
- Head to the portal
- Register using your email address linked to your tenancy
- You’ll then get an email to verify your account and set your password
Once you’ve finished setting up your account, you can start using the portal straight away!
Help using the portal
FAQs
If you've used the old portal at any time since January 2023, we’ve already set you up with an account on the new one. You should have got an email from us with a link to create a new password and verify your account. If you can’t see the email, please check your junk or spam folder.
But if you haven’t used the portal since January 2023, you’ll need to register for a new account.
Yes. Your information is kept secure and the portal includes extra steps to help protect your account. We’ll never contact you asking for your password.
Of course, you can still call or get in touch with us in the usual ways. The portal just gives you another option to manage your home and contact us online.
You can check and pay your rent, report repairs, track your requests, update your personal details and find helpful information, all in one place. We’ll be adding new features regularly too.
Yes. If you’ve reported a repair or have an open case with us, you can keep track of it in the portal. You’ll be able to see updates, check your appointment details and follow what’s happening, all in one place. If you need to send us more information, you can do that there too.
You can still send us a message – it’s just moved to a new place. You’ll now find it under ‘Ask us a question’ on the home page.
The new look now lets you pick a category that best fits your message, and if none of them feel right, you can choose ‘something else’. You can also now upload documents with your message if you need to. Once you’ve hit send, you can check the status and details of your message under ‘View my cases’.
Customer feedback and testing have helped us build the portal in a way that’s easy to use, but if you’re struggling it’s not a problem. If you’re having trouble logging in or registering for an account, you can watch this video for help.
And if you’re still struggling, that’s okay! You can give us a call and we’ll help you do what you need to do, or support you in getting set up.
Ready to get started?
