A bit about Harrogate and York
Did you know Vikings captured York (then called Jorvik, which is where the name York comes from) in 866 AD, and it went on to become one of the most well-known Viking cities in the UK? And that many street names end in “-gate”, from the Viking word ‘gata’ which means street.
Harrogate and York are historic areas in North Yorkshire, with homes across towns, villages and established neighbourhoods.
Here’s what our homes look like across Harrogate and York;
1495
homes
120
housing for older people
16
low-cost home ownership
66
supported housing
What you told us about living in Harrogate and York
We see feedback as an opportunity to improve our services. Overall satisfaction across Harrogate and York is 72%, and we know there’s more to do. You’ve told us where we can do better.
You said:
- 57% are satisfied with how we manage anti‑social behaviour
- 65% are happy with communal areas
- 30% are satisfied with how we handle complaints.
This shows us that while things are working well in many areas, we need to be more visible, strengthen our partnerships, and improve how we handle complaints. Your Place Plan is designed to do exactly that.
What we’re doing in Harrogate and York
We’ll be out and about more, carrying out regular estate inspections, visiting hotspot areas, speaking with customers and responding quickly to anything that needs attention.
We’re committed to keeping our communities a safe place to live. We’ll do this by:
- Early support for victims
- Early intervention to stop issues escalating
- Joint working with our partners, including the council and police
We’ll deliver cleaner, safer and better‑maintained shared spaces by:
- Carrying out estate inspections with customers
- Making repairs quicker and communication clearer
- Introducing improved cleaning standards and regular audits
Customer feedback, surveys and local insights help us know where to focus our time –whether that’s a block that needs extra attention or a neighbourhood facing ongoing challenges. We’ll keep using what you tell us to make sure you feel proud of where you live.
We want complaints to be dealt with quickly, fairly and in a way that works for you. To achieve this, we’ll:
- Respond to complaints clearly, quickly and with empathy
- Keep you informed throughout the process, from start to finish
- Take ownership and aim to resolve issues at the first point of contact
- Use feedback and trends to learn and improve our services
- Check in after complaints are closed to understand your experience
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know be emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with details of the next inspection in your area.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there. One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
Be a customer champion
If you’d like to get involved, just let us know by emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with all the details.
Your neighbouring plans
Interested to see what we're doing in places nearby?