Your local knowledge matters. By listening to what you’ve told us about your neighbourhood, and what our teams see when they’re out and about, we know what we need to focus on to make a difference in East Riding, Hull and Selby.
Overall, 76% of customers here are satisfied with our services. We’re really chuffed with this number, but as always we want to aim higher. We know there’s more we can do, and your feedback is helping us understand where we can make the biggest difference.
You’ve told us you want us to focus on tackling antisocial behaviour, taking better care of shared spaces and being more visible. So that’s where we’ll be putting more of our attention over the coming months.
Your local housing officers
Say hello to Angela and Zoe, your housing officers in East Riding, Hull and Selby!
They’ll be spending more time out and about in our neighbourhoods, getting to know the people and places.
So, if you spot them in your community, why not introduce yourself? It’s a chance to have a chat, tell us what’s going well or let us know if there’s something we need to look into.
What we're doing in East Riding, Hull and Selby
We want our neighbourhoods to feel safe and be places where people enjoy living.
To make sure this happens, our communities teams will be out and about spotting issues early and stepping in to sort them fast, before they’ve got chance to escalate. When it comes to dealing with problems, we’ll team up with North Yorkshire Council, East Riding Council and the police to make sure there’s a joined up approach for antisocial behaviour, and get advice when we need it from specialist roles like the Dog Legislation Officer.
To bring people together we’ll be focusing on community activities because we know winter can be a lonely time for some people, so getting to know some friendly faces in the community should help with this too.
75% of our customers in East Riding, Hull and Selby are satisfied with communal areas, which is a great start but means we still have some room for improvement.
We’ll carry out regular cleaning and maintenance backed up by checks, to make sure work is being done properly. We’re also looking at how we can make reporting repairs quicker and easier.
Estate inspections will help us spot problems sooner, and where we can, we’ll carry these out with customers. You’ll find dates for the walkabouts at the bottom of this page if you want to join us. We’ll use what you tell us, alongside our local data, to understand which areas need the most attention.
We also want to build a network of community champions, they’ll reflect the diversity of our neighbourhoods and help everyone living there to take pride in shared spaces.
You’ve told us we don’t always get things right. We’re using your feedback to understand where things need to improve and make changes to our services.
This includes improving how we communicate and keep you updated. We'll also use what you tell us to shape improvements and training for our teams.
We’ll keep learning from what you tell us, so we can make things better and reduce the need for you to complain in the first place.
We know from what you’ve told us and the information we’ve got, that some neighbourhoods face more issues with things like antisocial behaviour, so we’re focusing extra support where it’s needed most.
That includes Laurels Farm, Kestrel Garth and Mill Way in Selby, and St James Court in Hull.
You'll see more of our teams in these neighbourhoods to carry out regular estate inspections, and we’ll be using what we know and find out to introduce some more community campaigns. This will help us spot issues sooner and work with customers and local partners to make improvements.
To make sure we have a joined up approach we’ll be working with North Yorkshire Council, East Riding Council, North Yorkshire and Humberside Police to get to the bottom of antisocial behaviour. And we’ll reach out to organisations like IDAS, Women’s Aid, Mankind, and multi-agency safeguarding groups like MARAC and MAPPA, health and social care teams and voluntary organisations to make sure any vulnerable customers get the support they need.
A little bit about East Riding, Hull and Selby
Did you know that Hull is famous for its cream‑coloured phone boxes, not red ones? It’s the only city in the UK that ran its own independent telephone network.
East Riding, Hull and Selby are wider rural and urban areas where we provide homes across towns, villages and established neighbourhoods.
Here’s what our homes look like across East Riding, Hull and Selby;
583
homes
438
general needs
145
low-cost home ownership
Want to get involved?
We put our customers at the heart of everything we do. And we know the best way to improve our services is by listening to you. To do that properly, we need you on board to share your opinions and shape what we do.
If you’d like to get involved, just let us know by emailing yhplacemanagement@Yorkshirehousing.co.uk, and your housing officer will be in touch with details of the next inspection in your area.
Local walkabouts
As part of the role of our housing officers and our place plans, we’re spending more time out and about in our neighbourhoods, getting to know local areas and the people who live there.
One way we do this is through regular local walkabouts. These give us the chance to look at what’s working well, spot anything that needs attention and talk with customers about what matters most in their area. We’ll send you an invitation a couple of weeks before each walkabout takes place.
You’ll usually see our colleagues out locally in Yorkshire Housing uniform, so keep an eye out and feel free to stop and say hello.
30th July, 3pm
Meet Zoe at 3pm on Thatch Close.
LS25 5FD
14th August, 10.30am
Meet Zoe at 10.30 amon Pasture Drive.
DN14 0FU
3rd September, 10am
Meet Zoe at 10am on Ringlet Way.
LS25 6GN
8th October, 10am
Meet Zoe at 10am at 8 Pavillion Close, YO42 1UP
YO42 1UN
5th November, 10am
Meet Angie at 10am at 1 Mill Chase.
YO25 4PE
10th November, 10am
Meet Zoe at 10am at 1 Peregrine Square.
YO8 9SG
3rd December, 10am
Meet Angie at 10am at 5 Laybourne Garth.
YO25 5PL / YO25 5PF
8th December, 10am
Meet Zoe at 10am at 22 Privet Drive YO8 9FZ
YO8 9GD / YO8 9FZ
21st January, 11am
Meet Angie at 11am at 6 Trinity Lane.
HU4 6EH
11th February, 10am
Meet Angie at 10am at Flat 1 Lowe Place.
HU10 7PU / HU10 7PQ / HU10 7PN
11th March, 11am
Meet Angie at 11am at 32 Griffin Drive.
HU13 0UA / HU13 0UE
Be a customer champion
If you’d like to get involved, just let us know by emailing yhplacemanagement@Yorkshirehousing.co.uk, and your Housing Officer will be in touch with all the details.
Your neighbouring plans
Interested to see what we're doing in places nearby?